Member Support

Your satisfaction with our program and service is important to us.  Below are support resources intended to provide you with an accurate, quick, and easy resolution to your questions or issues.

• Frequently Asked Questions (F.A.Q.) - Find answers to commonly asked questions about our program.
   

• Member Support Forum - Searchable public message board where you can read and post messages related to our program (simple one-time registration required to post.)
   

• Member Support Help Desk (Submit a Support Ticket)  While logged in under your username and in your Member Area click on Support (left side member menu) to submit or check the status of a support ticket.  Please note that personal support ticket responses may take anywhere from a few minutes, to a few hours (typical),  to 72Hrs depending upon workload.  It may take longer on non-business days such as weekends and holidays.

Here is a handy reference list of automated fraud prevention callback numbers to be used only for callback verification when our system specifically requests callback verification - usually a one-time process (these are NOT phone support numbers)  HourlyGPT site number is 552  Please follow the instructions you receive in your email: